E-Shop Policy
These terms and conditions set out the rules for making purchases from the online shop operated by the Seller at www.xton24.eu.
The Seller is XTON sp. z o.o. with its registered office in Nowy Sącz 33-300 at ul. Stanisława Wigury 14, holding KRS number: 0000122264, NIP: 7343606177, REGON: 180202681 also referred to interchangeably as the “Seller”. The Seller conducts commercial and service activities located in Nowy Sącz, where he operates a manufacturing plant specialising in the production of washing equipment for the automotive industry and DPF cleaning machines. The activity is offered on the local market, and through Internet sales and business partners – on the territory of Poland and the European Union.
The Seller can be contacted:
- at the telephone number +48 (18) 479 16 01 call cost per minute at operator rates.
- by e-mail: info@xton24.eu
- by post XTON sp. z o.o., ul. Stanisława Wigury 14, 33-300 Nowy Sącz, Poland
§1 Definitions
Terms and Conditions – these terms and conditions.
Customer – a natural person, legal person, or an organizational unit without legal personality but possessing legal capacity, who places an Order in the Online Store in accordance with the principles set out in these terms and conditions.
Consumer – a Customer who is a natural person using the Online Store for a purpose not directly related to their business or professional activity.
Seller – the entity providing sales services via the Online Store in accordance with the principles set out in these Terms and Conditions. The company’s registered office address is: ul. Stanisława Wigury 14, 33-300 Nowy Sącz, Poland.
Subject of Transaction – Goods listed and described on the Online Store’s website, as well as services provided by the Seller in the scope of Goods regeneration.
Good / Product – a movable item presented in the Online Store to which the Sales Agreement pertains.
Service – a paid service for the regeneration of the Customer’s Good/Product, aimed at restoring the functional parameters of the Good/Product, enabling its further use in accordance with applicable standards.
Sales Agreement – a contract for the sale of Goods, as defined by the Polish Civil Code, concluded between the Seller and the Customer, using the Store’s website.
Service Agreement – a civil law contract concluded between the Seller and the Customer using the Store’s website, the subject of which is the performance of services for the Customer, relating to the Customer’s Good/Product.
Online Store (Store) – the website available at www.xton24.pl, through which the Customer can place an Order.
Order – a declaration of will by the Customer, unequivocally specifying the type and quantity of Goods or the type of Service, directly aiming to conclude a Sales Agreement.
§2 General Provisions
These Terms and Conditions define the rules for using the online store available at www.xton24.eu.
A prerequisite for the Customer to place an Order in the Online Store is to read and accept the provisions of these Terms and Conditions for the purpose of Order fulfillment.
The online store www.xton24.eu conducts retail sales via the Internet.
Goods offered in the www.xton24.eu store are new products unless specified in the description as having undergone a regeneration service. Such a procedure ensures operating parameters equivalent to a factory-new item.
To meet the technical requirements necessary for cooperation with the ICT system used by the Seller for purchases, the Customer should have:
– an active email account,
– cookies enabled,
– FlashPlayer installed.
§3 Placing Orders
All prices listed on the www.xton24.pl website are gross prices stated in Polish zlotys (PLN). The stated prices do not include shipping costs. The above also applies to the prices of regeneration services.
Orders are accepted via the www.xton24.eu website.
Orders placed through the website can be made 24 hours a day, 7 days a week, all year round.
An Order is effective if the Customer correctly fills out the order form and correctly provides payment details, including the exact address to which the Goods are to be shipped, as well as a phone number and email address.
You must select one of the available payment methods and, depending on the choice, pay for the order by selecting the “Buy and Pay” button.
If the provided data is incomplete, the Seller will contact the Customer. If contact with the Customer is not possible, the Seller has the right to cancel the Order.
During the order placement process, the Customer may request a fiscal receipt or a VAT invoice, which can be attached to the shipment or sent electronically to the indicated email address.
When placing an Order, the Customer may consent to the placement of personal data in the Seller’s Online Store database for processing in connection with Order fulfillment. If consent is given, the Customer has the right to access their data, correct it, and request its deletion.
The Customer may use the option to save their data in the system to facilitate the process of placing subsequent Orders. To do this, the Customer should provide a login and password necessary to access their account. The Customer’s login is the email address they provided. The password is a string of characters set by the Customer. The Customer’s password is not known to the Seller, and the Customer is obliged to keep it secret and protect it from unauthorized access by third parties.
After the Customer places a successful order, they will receive an automatic confirmation email from the store acknowledging receipt of the order.
The order fulfillment start time coincides with the moment the payment is credited to the Seller’s bank account provided in the order confirmation in case of bank transfer payments, or the moment the order is placed in case of card payments or the selection of the “cash on delivery” option. The contract fulfillment period depends on:
- the aforementioned order fulfillment start time;
- the shipping time determined in accordance with the principles set out in §4, sections 1 and 2 of the Terms and Conditions; and
- the delivery time by the carrier indicated in §4, section 2 of the Terms and Conditions chosen by the Customer.
§4 Shipping Costs and Delivery Time
Within the time limit specified in §4(3) of the Terms and Conditions, the Goods shall be sent to the address indicated in the order form or provided by telephone or e-mail. The Store shall immediately inform the Customer of any incorrectly completed order form that prevents or may delay shipment.
Goods are delivered using specialized courier companies. In some cases, personal collection of goods at the seller’s premises is possible.
Shipment is delivered according to the time specified for each Good on the service pages. This is an estimated delivery time and applies to orders with the “cash on delivery” shipping option. When choosing the “bank transfer” or “card payment or online transfer” payment option, as per §3, section 11 of the Terms and Conditions, the time for funds to be credited to the store’s bank account (usually 1-2 business days) should be added to the time indicated on the service pages.
Order processing time means the period from the moment the order is placed and confirmed by the Seller to the moment it is handed over to the carrier.
The maximum order processing times, broken down by product category, are as follows:
Chemicals and accessories: up to 2 working days
Machinery: up to 30 working days
In the event of delays due to reasons beyond the Seller’s control (e.g. availability of goods, logistical situation), the customer will be informed immediately, along with a new estimated delivery date.
§5 Payments
For every item sold, we issue a fiscal receipt or an invoice.
Payment for ordered goods can be made by cash on delivery (upon receipt of goods), via the Przelewy24 electronic payment system, or by bank transfer to the Seller’s bank account indicated on the invoice or order document.
§6 Withdrawal from the Agreement
The Consumer may withdraw from the Sales Agreement without stating any reason within 14 days. The information clause is Appendix No. 1 to the Terms and Conditions. The model withdrawal form is Appendix No. 2 to these terms and conditions.
The period specified in section 1 begins from the delivery of the goods to the Consumer or a person indicated by them, other than the carrier.
In the case of an Agreement covering multiple goods that are delivered separately, in batches, or in parts, the period indicated in section 1 runs from the delivery of the last item, batch, or part.
The Consumer may withdraw from the Agreement by submitting a statement of withdrawal from theAgreement to the Seller. To meet the withdrawal deadline, it is sufficient for the Consumer to send the statement before the expiration of that period.
The statement referred to in section 4 may be sent via traditional mail by sending the statement to the Seller’s address – the Seller’s contact details are specified in § 1, section 4. The statement can also be submitted on the form, the model of which constitutes Appendix No. 1 to these Terms and Conditions and an appendix to the Act of May 30, 2014, on consumer rights; however, this is not mandatory.
Consequences of withdrawing from the Agreement:
In the event of withdrawal from a distance contract, the Agreement is considered null and void.
In the event of withdrawal from the Agreement, the Seller shall promptly refund all payments made by the Consumer, including the costs of delivering the item, no later than 14 days from the day the Seller received the Consumer’s statement of withdrawal from the Agreement, with the exception of additional costs resulting from the Consumer’s chosen delivery method other than the cheapest ordinary delivery method offered by the Seller.
The Seller shall make the refund using the same payment methods as those used by the Consumer in the original transaction, unless the Consumer has expressly agreed to a different solution that will not incur any costs for them.
The Seller may withhold the refund until the Seller receives the item back or until the Consumer provides proof of its return, whichever occurs first.
The Consumer should return the item to the Seller’s address provided in these Terms and Conditions immediately, no later than 14 days from the day on which they informed the Seller about the withdrawal from the Agreement. The deadline will be met if the Consumer sends back the item before the expiration of the 14-day period.
The Consumer bears the direct costs of returning the item, including the costs of returning the item if, due to its nature, it could not be sent back by ordinary mail.
The Consumer is only liable for any diminished value of the item resulting from the handling of the item other than what is necessary to establish the nature, characteristics, and functioning of the item.
The right to withdraw from a distance contract does not apply to a Service Agreement if the Seller has fully performed the service with the Consumer’s express consent, and the Consumer was informed before the service began that they would lose the right to withdraw from the Agreement once the Seller had fully performed the service.
§7 Complaint Procedure
The Sales Agreement covers new and used goods. The condition of each used good is described in detail on the Store’s pages. The Service Agreement covers used goods provided by the Customer.
The Seller is obliged to deliver an item free from defects to the Customer. In the case of a service agreement, the Seller undertakes to deliver to the Customer a good that, after undergoing regeneration and repair procedures aimed at restoring its functional parameters, enables its further use in accordance with applicable standards.
In the event of a defect in a good purchased from the Seller, the Customer has the right to file a complaint based on the provisions regarding warranty for defects (rękojmia) in the Civil Code. If the sold good has a defect, the Customer may submit a statement requesting a price reduction or withdrawal from the agreement, unless the Seller promptly and without undue inconvenience to the Customer replaces the defective item with a defect-free one or removes the defect. This limitation does not apply if the item has already been replaced or repaired by the seller, or if the seller has failed to fulfill the obligation to replace the item with a defect-free one or remove the defect. If the Customer is a consumer, they may, instead of the defect removal proposed by the Seller, demand the replacement of the good with a defect-free one, or instead of replacement, demand the removal of the defect, unless bringing the good into conformity with the agreement in the manner chosen by the customer is impossible or would incur excessive costs compared to the method proposed by the Seller. When assessing the excessiveness of costs, the value of the defect-free item, the type and significance of the ascertained defect, and the inconvenience that another method of satisfaction would cause the Customer are taken into account.
If the Customer is an Entrepreneur, the parties exclude liability under the warranty for defects (rękojmia). The Customer is then entitled only to rights under the quality guarantee, the scope of which is defined in the warranty card for the given Good.
Complaints should be submitted in writing or electronically to the Seller’s addresses provided in these Terms and Conditions.
It is recommended that the complaint include, among other things, a concise description of the defect, the circumstances (including the date) of its occurrence, the data of the Customer submitting the complaint, and the Customer’s claim related to the defect of the good.
The Seller shall respond to the complaint request promptly, and if the Customer is a Consumer – no later than within 14 days. If the Customer is a Consumer and the Seller does not respond to the complaint request within 14 days, it is deemed that the Customer’s request has been considered justified.
Goods returned as part of the complaint procedure should be sent to the address:
XTON sp. z o.o.
Stanisława Wigury 14
33-300 Nowy Sącz, Poland
If a warranty has been granted for the goods, information about it, as well as its content, will be included in the goods’ description in the Store. The Seller will also attach a warranty card to the sold goods.
§8 Privacy Policy and Personal Data Protection
The administrator of Customers’ personal data collected via the Online Store is the Seller.
Customers’ personal data collected by the administrator via the Online Store is collected for the purpose of fulfilling the Sales Agreement, and if the Customer agrees – also for marketing purposes.
Recipients of personal data of Online Store Customers may include:
In the case of a Customer who uses postal or courier delivery in the Online Store, the Administrator provides the collected personal data of the Customer to the chosen carrier or intermediary performing shipments on behalf of the Administrator.
In the case of a Customer who uses electronic or payment card payment methods in the Online Store, the Administrator provides the collected personal data of the Customer to the chosen entity handling these payments in the Online Store.
The Customer has the right to access their data and correct it.
Providing personal data is voluntary, although failure to provide the personal data specified in the Terms and Conditions that is necessary to conclude a Sales Agreement will result in the inability to conclude that agreement.
§9 Amendment of the Terms and Conditions
Customers with an account in the Store will be informed about changes to the Terms and Conditions via email.
If there has been a change in the Store’s Terms and Conditions since the last login, the Customer accepts or rejects its provisions after the changes. In case of non-acceptance of the Terms and Conditions, especially after their amendments are introduced, purchases in the online store are not possible.
A Customer who does not accept the changes introduced in the Terms and Conditions has the right to delete their account at any time.
Orders placed by Customers before the effective date of the amendments to the Terms and Conditions will be fulfilled according to the existing provisions of the Terms and Conditions.
The Seller will inform the Customer of each change at least 7 days in advance.
§10 Final Provisions
Disputes arising from the application of these Terms and Conditions and in connection with the performance of agreements concluded between the Store and Customers shall be settled by the competent court according to the provisions on subject-matter and territorial jurisdiction in accordance with the Act of November 17, 1964, Civil Procedure Code (Journal of Laws No. 43, item 296, as amended).
Date of publication of the terms and conditions: July 16th, 2025
Date of last update of the terms and conditions: –
APPENDIX 1.
INFORMATION REGARDING THE EXERCISE OF THE RIGHT TO WITHDRAW FROM THE AGREEMENT
MODEL INSTRUCTION ON WITHDRAWAL FROM THE AGREEMENT
Right of withdrawal – You have the right to withdraw from this agreement within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day [specific event triggering the period, typically delivery].
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this agreement by an unequivocal statement (e.g., a letter sent by post, fax, or email).
You may use the model withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal – If you withdraw from this agreement, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this agreement. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
…………………………………………….
(Consumer’s signature)
